Contact Us | La Chèvre Rose Art Gallery

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+1-819-319-1484
‍Info@gallerylcr.com
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‍La Chèvre Rose Art Gallery
75 rue Principale, Bureau 151
Gatineau, QC J9H 0L9
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Opening Hours
Wednesday to Sunday - 11 AM to 6 PM
Walk-ins welcome & appointments available

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FAQ’s

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Shipping & Delivery

Returns & Exchanges

Orders & Payments

How long will it take to receive my order?

Fine art requires specialized handling due to its unique and irreplaceable nature. We take exceptional care to ensure your purchase reaches you promptly and, above all, in pristine condition. Our team of professionals custom-packs every piece to the highest industry standards, tailored specifically to the requirements of the artwork you have acquired.

How do I track my shipment?

Once your order is packed and shipped, we’ll send you a tracking link via email or SMS. You can use that link to monitor your order status in real time and get estimated delivery dates.

Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping rates and delivery timelines will vary based on your location and the size of the order.

Do you provide free shipping?

No, due to the specialized handling required for fine art, shipping fees are calculated individually after checkout. Costs are determined by your location and the specific dimensions, weight, and fragility of your chosen piece. Once the shipping estimate is finalized, we will send you a separate invoice for the delivery. Please note that you may cancel your order for a full refund at any time prior shipping or if you choose not to proceed after receiving the quote.

What happens if I miss my delivery?

To ensure your unique artwork arrives safely, we require a signature for every delivery. If we miss you, don't worry—after a few attempts, your package will be moved to a nearby secure location for easy pickup at a time that works best for you.

What is your return window and policy?

You can request a return within 7 days of receiving your order. The item must be in its original packaging. Once approved, we’ll process your refund or replacement promptly.

Are there any items that cannot be returned?

Yes, some products are not eligible for return — these include custom-made commission pieces, and gift cards.

How do I initiate a return?

To start a return, simply contact us via email or the form on our Contact page, mentioning your order number and reason for return. We’ll respond with detailed instructions and next steps within 24–48 hours.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

How long does the refund take?

Once your returned item reaches us and is inspected, we process your refund within 5–7 business days. The amount will be credited back to your original payment method.

What payment methods do you support?

We accept all major debit and credit cards, wallet payments, PayPal and wire transfers. All transactions are processed through secure payment gateways.

Can I cancel or change my order after placing it?

Yes, you can request changes or cancellations at any time before you approved the shipping. If your order has already been shipped, cancellations may not be possible, and you'll need to follow the return process.

My payment failed. what should I do?

Payment failures can occur due to connectivity or bank issues. Please try again, or contact us if the payment was debited but not confirmed — we’ll verify and assist you quickly.

Can I change my shipping address post-purchase?

If your order hasn’t been shipped yet, we’ll gladly help you update the address. Just email us your new address details and order number as soon as possible.

Will I get an invoice or bill for my order?

Yes, we automatically send a digital invoice to your registered email after the order is confirmed.

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